Indian Railways has decided to post station directors at 75 major (A1 category) railway stations. These officials will be young officers from Group A railway services who’ll be posted as station directors immediately after completion of their training.
“Station Directors will ensure that the stations function as Excellence Centers for the customers with the additional objective to ensure vigilant and sensitive customer service and also superior commercial sense,” as senior Railway Board official said.
They will also monitor the safety and repair works on stations and the nearby blocks. All staff at railway station including the station manager and superintendents will report to the director.
“They will also be actively involved in the process of raising revenue from non-fare box like the commercial advertisement at that station,” the official said.
The decision to post young officers as station directors was taken by rail minister Piyush Goyal on Wednesday.
The officers will be chosen from across different operational services of Railways after due screening and scrutiny. Also, they would be given Special Orientation Training focussing on coordination and public dealing..
Some of the A1 Category Stations are New Delhi, Dehradun, Howrah, CST Mumbai, Visakhapatnam, Mughalsarai, Agra Cantt, New Jalpaiguri, Jodhpur, Kharagpur, Thiruvananthapuram, Chennai central, Bangalore City, Hyderabad among others.